Last updated: 01.01.2026
This Privacy Policy describes how personal data is collected, used, and protected when you visit or place an order on this website, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese law.
1. Data Controller
The data controller responsible for processing your personal data is:
Legal entity:Mate Live Tehnologhy, Unipessoal LDA
Commercial name: Crepe House Lisboa
City: Lisbon
Country: Portugal
Email: contact@crepehouselisboa.com
2. Personal Data We Collect
We may collect and process the following personal data:
Full name
Email address
Phone number
Billing and delivery address
Order details
Any information voluntarily provided through contact forms
We do not create user accounts and we do not operate a newsletter.
3. How We Collect Your Data
Your personal data is collected when:
You contact us via the contact form
You place an order on our website
You communicate with us by email
4. Purpose of Data Processing
Your personal data is processed for the following purposes:
To process and fulfill orders
To communicate with you regarding your order or inquiries
To provide customer support
To comply with legal and tax obligations
To improve our services and website functionality
5. Legal Basis for Processing
We process your personal data based on:
The performance of a contract (order processing)
Your consent (contact forms)
Compliance with legal obligations
Legitimate interests related to business operations
6. Payments
Payments on this website are processed securely through third-party payment providers:
Stripe (Card payments, Google Pay, Apple Pay)
PayPal
We do not store or process your payment card details. All payment data is handled directly by the payment providers in accordance with their privacy policies.
7. Cookies and Tracking Technologies
This website may use cookies necessary for its proper functioning.
We may also use cookies for analytical purposes. If so, your consent will be requested through a cookie consent banner in accordance with GDPR.
You can manage or withdraw your cookie consent at any time through your browser settings or the cookie banner.
For more information, please see our Cookie Policy.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law (e.g. accounting and tax obligations).
9. Data Sharing
We do not sell, rent, or trade your personal data.
Your data may be shared only with trusted third parties strictly necessary for:
Payment processing
Order fulfillment
Legal and accounting compliance
All third parties comply with GDPR requirements.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
11. Children’s Data
Our products and services are available to users of all ages.
However, personal data provided by minors should only be submitted with the consent of a parent or legal guardian.
12. Your Rights Under GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact us at [your contact email].
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.
14. Contact
If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: contact@crepehouselisboa.com